New Hampshire Mutual Bancorp: A Case Study in Building an AI Culture

When New Hampshire Mutual Bancorp decided to launch AI to support organizational efficiencies, they did so with an intentional strategy and rollout. In fact, according to chief digital officer, Joanne Pearce, the financial institution launched the effort with a roadmap that explored seven different streams:
 
1.    Setting program strategy to address generative, agentic, and predictive AI
2.    Measuring AI value and assessing use cases 
3.    Building an internal user community
4.    Exploring AI for business processes and operational and human impact
5.    Developing clear governance
6.    Coordinating engineering operating models
7.    Ensuring data integrity

This thoughtful approach yielded rapid results. In just months since the program launch, the team has already boasted a massive staff time savings in coding, data analysis, and reporting. 

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