Careers

Careers


NEACH is a membership-based, payments association focused on regulatory compliance, risk management and operational sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

NEACH, as a Direct Member of NACHA, is a specially recognized and licensed provider of ACH education, publications and support. Representing the interests of member institutions, NEACH is directly engaged in the NACHA rulemaking process and the Accredited ACH Professional (AAP)  and Accredited Payments Risk Professional (APRPP programs. Partnered with ECCHO, NEACH is a designated educational provider for the National Check Professional (NCP) accreditation program. 

NEACH is an equal opportunity employer and welcomes you to view our current openings. To apply for an open position, please send a cover letter and resume to info@neach.org. 

Current Openings

Director, Membership Services

Career Level: Mid-Career
Reports To: Senior Director, Membership
FSLA Status: Full time/exempt


NEACH Mission:

NEACH is a membership-based, regional payments association focused on regulatory compliance, risk management and operationally sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

  • We serve as our members' strategic partner, helping advance their business goals by offering customized training, personalized support, and cutting-edge news and information.
  • We offer unparalleled knowledge of the New England payments landscape from the developments affecting today's infrastructure to the changes shaping tomorrow's opportunities.
  • We serve as the united voice of New England's payments industry. Advocating for our members and shaping the policies that drive opportunities and change.


All NEACH employees:

Must support and be engaged in the following areas of the business

  1. Advocacy- shaping policy through professional associations and legal channels
  2. Outreach- supporting and taking care of Members
  3. Training and Education- supporting the organization’s goal of educating members by contributing content, ideas and information to the education department
  4. Provide support to subsidiary NPG- support the work of the NEACH Payments Group (NPG) in providing audits, consulting and advisory services


Role’s connection to Mission:

The essence of this role is creating client delight through the parallel missions of providing audit and risk assessment services and providing education to members on the value of their membership. The ideal Director of Membership Services possesses a strong “sales personality” and the ability to make clients feel supported and cared for throughout the year. Whether a client needs a direct answer to a rules question, support for an audit or better understanding of the value of their membership, the Director of Membership Services is there to provide the client with a direct connection to NEACH and to grow their relationship with the organization.


ACH Audit and Risk Assessment Services:

  • Performs ACH audits, Third Party Sender Audits, risk assessments and consulting services for clients and ensures audits are performed consistently according to rules and regulatory requirements.
  • Assists product manager with development and implementation of audit and risk assessment services, and tracks results monthly to find common issues that can be addressed with education and member communications to assist with compliance. 
  • Ensures all audit workbooks and deliverables remain current with payments related rules, regulations and business practices
  • Ensures all risk assessment workbooks and deliverables remain current with industry standards
  • Provides final reporting and feedback to the client
  • Books and arranges travel for NPG engagements
  • Develops new products and services to offer to clients
  • Conducts peer reviews on other advisor’s work papers and provides feedback


Membership Services:

  • Provides networking opportunities to existing members and uses networking opportunities to educate members on the value of their membership
  • Attend tradeshows and conferences and promote NEACH membership and education
  • Assist in the organization and execution of member engagement events
  • Educates members on opportunities they may not be taking advantage of in their membership services
  • Upsells existing members on new services, educational opportunities, workshops and conferences
  • Assists in focus groups with members and prospective members to educate and discuss the perceived value of their membership
  • Coordinate and execute face to face member and client meetings


Education Support:

  • Develops and performs training programs, as needed
  • Develops and presents education material for members, in the form of webinars, seminars and workshops
  • Presents at events, such as conferences and credit union leagues, and attends trade shows on behalf of NEACH and/or NPG subsidiary
  • Assists other NEACH staff in developing their course content into usable classroom material, including creating PowerPoint decks and recordings
  • Creates content by writing articles and blog posts for Members Corner
  • Books and arranges travel for conferences, meetings, and events
  • Provides quality and timely customer service to members regarding payment rules and general questions
  • Attends educational events in order to maintain CE credits for various accreditations.


Advocacy Support:

  • Attends national and regional meetings, as appropriate, to provide members with updated news on industry issues
  • Participates in industry-related committees and task forces to help improve the ACH network


Success in this role includes:

  • Strong sales and marketing skill set which attracts, engages, educates and retains Member organizations
  • Ability to remain current on various electronic payment systems, including regulations and FFEIC guidance.
  • Thorough working knowledge of ACH Rules, operations, business practices and ACH audit requirements.
  • Ability to work and interact with management and senior level executives in professional settings, such as in banks and credit unions and also conferences.
  • Strong public speaking skills
  • Exceptional writing skills
  • Professionalism, integrity and honesty in communication and action
  • Exceptional customer service skills and friendly and positive demeanor with Members, direct reports and co-workers
  • Strong organizational and time management skills
  • Completed formal business development training or experience
  • High level of attention to detail and commitment to quality
  • Strong proficiency in Microsoft Office suite of tools
  • Ability to maintain and obtain professional credentials
  • College degree required or significant experience, four-year degree preferred, finance experience a strong plus


ADA Analysis

  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • Includes domestic travel via plane
  • Regional overnight travel by automobile required
  • Sit
  • Stand
  • Reach
  • Lift
  • Carry/Convey
  • Stoop
  • Kneel
  • Pull

Director, Payments Innovation

JOB TITLE:              Director, Payments Innovation
REPORTS TO:         Senior Vice President, Payments Innovation
FSLA STATUS:         Full time/exempt

 

NEACH Mission:       

NEACH is a membership-based, regional payments association focused on regulatory compliance, risk management and operationally sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

  • We serve as our members' strategic partner, helping advance their business goals by offering customized training, personalized support, and cutting-edge news and information.
  • We offer unparalleled knowledge of the New England payments landscape from the developments affecting today's infrastructure to the changes shaping tomorrow's opportunities.
  • We serve as the united voice of New England's payments industry. Advocating for our members and shaping the policies that drive opportunities and change.

 

All NEACH employees:     

Must support and be engaged in the following areas of the business

  1. Advocacy - shaping policy through professional associations and legal channels

  2. Outreach - supporting and taking care of Members

  3. Training and Education - supporting the organization’s goal of educating members by contributing content, ideas and information to the education department

  4. Provide support to subsidiary NPG - support the work of the NEACH Payments Group (NPG) in providing audits, consulting and advisory services

 

Role’s connection to Mission:

The essence of this role is to be an advocate in the process of advancing payments innovations for our team and our Members. Director of Payments Innovation works with and under the direction of the SVP of Payments Innovation to provide clarity on where the industry is going and how to address the newest trends, topics, issues and challenges that face the organization, Members and financial industry.

 

Payments Innovation

  • Searches, researches and educates self on specific trends in the payment industry, including but not limited to methods of facilitating faster payments, dealing with internet-based currency, understanding the trends and uses of “big data” and the realities of artificial intelligence
  • Works directly with the Education team to create new Educational services and products that address new, as-yet unmet needs and expand the current offerings
  • Seeks to identify educational and advocacy opportunities to assist Members and different sectors of the payment industry in understanding developing trends
  • Manages information sharing communities including but not limited to topics in cyber-security, innovation and FinTech with strict attention to timeliness, confidentiality and appropriate communication

 

Education Creation

  • Develops and presents educational material for Members and industry in the form of webinars, seminars, on-demand classes and other forums
  • Presents at NEACH conferences and member meetings and other speaking engagements with vendors and members
  • Assists in development of communication tools including toolkits, road maps and other materials

 

Success in this role includes:

  • Agile and nimble learning style and ability to transmit new ideas and concepts to others
  • Ability to guide the team to new products, information and goals without losing team members to complacency and fear-based reluctance to change
  • Drive for learning and passion for education and learning
  • A calm, pleasant demeanor and confidence with educational public speaking
  • Commitment to maintaining the personal level of education required to educate others (attends own educational training as part of this role), including commitment to continuing education credits
  • Ability to remain current on various electronic payment systems and look for future of the industry
  • Ability to work and interact with management and senior level executives in professional settings, such as in banks and credit unions and also conferences
  • Professionalism, integrity and honesty in communication and action
  • Exceptional customer service skills and friendly and positive demeanor with Members, direct reports and co-workers
  • Strong organizational and time management skills
  • High level of attention to detail and commitment to quality
  • Strong proficiency in Microsoft Office suite of tools

 

Work Environment (includes physical requirements):

  • Independent regional/overnight travel by automobile required
  • Lift moderate weight, including computers, and boxes of materials (mostly paper based)
  • Must be able to sit at a desk and perform multiple office type duties on a regular basis

 

To apply, please email a cover letter and resume to info@neach.org with the subject line "Director, Payments Innovation". 
We thank all applicants for their interest, but only candidates chosen for an interview will be contacted.

Office Administrator

JOB TITLE: Office Administrator
CAREER LEVEL:  
Mid-Career
REPORTS TO: Senior Vice President, Payments Innovation
FSLA STATUS: Full time/exempt
Created: July 2019


NEACH Mission:

NEACH is a membership-based, regional payments association, focused on regulatory compliance, risk management and operationally sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

  • We serve as our members' strategic partner, helping advance their business goals by offering customized training, personalized support, and cutting-edge news and information.
  • We offer unparalleled knowledge of the New England payments landscape from the developments affecting today's infrastructure to the changes shaping tomorrow's opportunities.
  • We serve as the united voice of New England's payments industry, advocating for our members and shaping the policies that drive opportunities and change.

 

All NEACH employees:

Must support the following areas of the business

  1. Advocacy- shaping policy through professional associations and legal channels
  2. Outreach- supporting and taking care of members
  3. Training and Education- supporting the organization’s goal of educating members by contributing content, ideas and information to the education department
  4. Provide support to subsidiary NPG- support the work of the NEACH Payments Group (NPG) in conducting audits, risk assessments consulting and advisory services


Role’s connection to Mission:

As the first person to greet visitors and employees, the Office Administrator is the face of the company. As such, this position requires a polite, professional, and welcoming personality whether in person or over the phone. This individual will also be responsible for ensuring efficient operations with regard to directing calls, mail, deliveries and faxes, managing office and kitchen supplies, ordering office equipment, making service calls, and maintaining relationships with our property manager and vendors. The Office Administrator will help ensure that our board receives the support it needs to be properly engaged. The ideal candidate will have a proven track record of reliability, punctuality and attendance, be organized, have exceptional multi-tasking abilities and take pride in maintaining a highly organized office environment.


ADMINISTRATION

  • Shipping, receiving and order fulfillment
  • Inventory control
  • Support Services and directing calls
    • Answering calls
    • Transferring calls
    • Answering general NEACH inquiries
  • Assist internal departments in coordination of offsite events
  • Work with vendors and our receivers to track shipping and receiving of merchandise
  • Manage office calendar
  • Coordinate travel
  • Greet office visitors in a professional and friendly manner; quickly notifying appropriate staff members of arrivals
  • Serve as liaison to property management notifying employees accordingly
  • Order lunches for meetings and make hotel reservations for vendors
  • Provide support to the President & CEO for board meetings and overall board management
  • Research products, services or database issues, when they arise
  • Maintain an accurate database of the NEACH members
  • Perform additional administrative support as needed

Success in this role includes:

  • Detail orientated
  • Ability to take accurate notes and be the central repository for such notes
  • Proficiency with Microsoft Office Suite and cloud-based file systems
  • Strong written and verbal communication skills
  • Project management experience is highly recommended
  • Confidence in communicating with vendors, subcontractors and clients


EDUCATION/KNOWLEDGE

College Degree in Business Administration or related field with minimum 5 to 7 years experience.

ADA

  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • Includes domestic travel
  • Regional overnight travel by automobile required
  • Sit
  • Stand
  • Reach
  • Lift
  • Carry/Convey
  • Stoop
  • Kneel
  • Pull

To apply, please email a cover letter and resume to sortins@neach.org with the subject line "Office Administrator". 
We thank all applicants for their interest, but only candidates chosen for an interview will be contacted.

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Disclaimer: NEACH acts as a free-of-charge job posting service only and makes no recommendations regarding potential employers or employees. We are not responsible for the safety, wages, working conditions, or any other aspect of private employment. All hiring, scheduling, and compensation for job postings are handled directly between the individual and the employer. NEACH does not perform background checks on individuals applying for jobs, and we do not research the integrity of each organization or individual person who lists a job. We urge all individuals to perform due diligence when offering, applying for, or accepting private employment.