Careers

Careers


NEACH is a membership-based, payments association focused on regulatory compliance, risk management and operational sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

NEACH, as a Direct Member of NACHA, is a specially recognized and licensed provider of ACH education, publications and support. Representing the interests of member institutions, NEACH is directly engaged in the NACHA rulemaking process and the Accredited ACH Professional (AAP)  and Accredited Payments Risk Professional (APRPP programs. Partnered with ECCHO, NEACH is a designated educational provider for the National Check Professional (NCP) accreditation program. 

NEACH is an equal opportunity employer and welcomes you to view our current openings. To apply for an open position, please send a cover letter and resume to info@neach.org with the Job Title in the subject line. 

Current Openings


Director, Education and Lead Advisor
Records Administrator
Client Services Coordinator

Director, Education and Lead Advisor

Career Level: Director Level
Job Title: Director, Education and Lead Advisor
Reports To: Executive Vice President
Created: June 2021


NEACH Mission:

NEACH is a membership-based, regional payments association focused on regulatory compliance, risk management and operationally sound practices across various payment channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

We serve as our members' strategic partner, helping advance their business goals by offering customized training, personalized support, and cutting-edge news and information

We offer unparalleled knowledge of the New England payments landscape from the developments affecting today's infrastructure to the changes shaping tomorrow's opportunities

We serve as the united voice of New England's payments industry, advocating for our members and shaping the policies that drive opportunities and change


All NEACH employees:

Must support and be engaged in the following areas of the business

Advocacy- shaping policy through professional associations and legal channels

Outreach- supporting and taking care of members

Training and Education- supporting the organization’s goal of educating members by contributing content, ideas and information to the education department

Provide support to subsidiary NPG - support the work of the NEACH Payments Group (NPG) in providing audits, consulting and advisory services

 

Role’s connection to Mission:

The essence of this role is to be a vital part of gathering information from the members to strengthen our innovating payments offerings.  The data mining of members’ activities will primarily be done during NPG services.  The gathered information will be filtered to Membership to update contacts and have a better understanding of what our members are offering, and provided to education in order to determine where the gaps are in our offerings.  This role will create content to assist in building the payments innovation program.

 

Audit and Risk Assessment Services:

Performs audits for clients, including Third Party Senders and ensures audits are performed consistently according to rules and regulatory requirements

Ensures all audit workbooks and deliverables remain current with ACH rules and business practices

Ensures all risk assessment workbooks and deliverables remain current with industry standards

Ensures audits are performed consistently according to industry practice

Performs various risk assessments, including but not limited to ACH, RDC and wire

Schedules and arranges travel for NPG engagements

Observe, assess, and report strategy insights back to management

 

Payments Innovation

Search, research and educate self on specific trends in the payment industry, including but not limited to methods of facilitating faster payments, dealing with internet-based currency, understanding the trends and uses of “big data” and the realities of artificial intelligence

Work directly with the education team to develop new educational services and products to address new, as-yet unmet needs and expand the current offerings

Work directly with membership to ensure we have contacts at financial institutions who are in charge of strategy

 

 

Success in this role includes:

Drive for learning and passion for education and knowledge

A calm, pleasant demeanor, and confidence with educational public speaking

Eagerness to share industry knowledge and learn new training techniques

Keen interest in the payment industry and its future

Ability to work and interact with management and senior level executives in professional settings, such as in banks, credit unions and conferences/workshops

Professionalism, integrity and honesty in communication and action

Exceptional customer service skills, friendly and positive demeanor with members, direct reports and co-workers

Strong organizational and time management skills with proven ability to meet deadlines

High level of attention to detail and commitment to quality

Strong proficiency in Microsoft Office, Excel and/or related software

Comply with all company policies and procedures

Travel at some point will be required

 

Education and Experience:

AAP Accreditation Required

Bachelor’s degree preferred, or equivalent combination of education, training, and experience

 

Physical Requirements:

Must be able to remain in a stationary position 70% of the time.

Prolonged periods of sitting at a desk and working on a computer.

Occasionally move about the inside of the office/building to access file cabinets, office machinery, mailbox, publications, etc.

Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, scanner, postage machine, telephone, and computer printer

Computer literacy

Language Skills adequate for high-level written, interpersonal, and telephone communication in American/English

Frequently communicates, converse with, discuss and exchange information with members and staff about memberships, accounting, billing, projects, reports and database questions

Carry, lift, move, and reach for books, paper, publications, supplies weighing up to 50 pounds.

Ability to travel, travel will be required

Occasionally ascends/descends to access cabinets, shelving, etc.

Stoop, kneel, crouch, or crawl

Detect, observe

Records Administrator

Career Level: Administrator
Job Title: Records Administrator
Reports To: SVP, Membership
Created: June 2021


NEACH Mission:

NEACH is a membership-based, regional payments association focused on regulatory compliance, risk management and operationally sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

• We serve as our members' strategic partner, helping advance their business goals by offering customized training, personalized support, and cutting-edge news and information.

• We offer unparalleled knowledge of the New England payments landscape from the developments affecting today's infrastructure to the changes shaping tomorrow's opportunities.

• We serve as the united voice of New England's payments industry. Advocating for our members and shaping the policies that drive opportunities and change.


All NEACH employees:

Must support and be engaged in the following areas of the business

1. Advocacy- shaping policy through professional associations and legal channels

2. Outreach- supporting and taking care of Members

3. Training and Education- supporting the organization’s goal of educating members by contributing content, ideas and information to the education department 


Role’s connection to Mission:

The Records Administrator ensures the integrity of records maintained in all databases.  Responsible for data integrity, system testing, and documentation of processes and procedures.  Expert-level knowledge of the integration of records processes utilized throughout the association.  Play a role in organizational projects that leverage the association management systems.
 

Data Integrity and Records Integration 

Perform regular checks to ensure data integrity standards are met

Test customizations in the association management systems

Enter support tickets for association management systems

Test data to ensure it is accurately captured in the association’s data warehouse

Responsible for bulk updates to the association database

Ensure the association management software meets the needs of the users and program managers

Train or coordinate training on use of association management systems for new staff or staff advancing into new roles

Support program manager's efforts to utilize data in the different systems

Serve as a sounding board for staff on issues related to functions of the association management systems

 

Documentation of Processes and Procedures

Create, update procedures for functions related to use of the association management systems

Review procedures following customizations for any of the association's management systems

Ensure each department has been trained and has copies of procedures related to the function and its reliance on the association’s management systems

 

Project Management

Share knowledge and expertise of the association’s management systems

Participate in a task force to review and implement a new association management database, when/if appropriate

Provide support to various departments as projects are being planned

Serve as the liaison between system providers and the organization during projects

Manage special projects as defined by product managers

 

Success in this role includes:

Technical background with Microsoft Excel skills

Working knowledge of accounting periods and general ledgers

Foundational knowledge of database - Membersuite & Access knowledge a plus

Problem-solving skills for all projects and tasks

Be part of a team and assist others in helping the organization achieve its/their goals

Comfortable working in a small organization which is in a fast-changing environment

Exceptional customer service skills, friendly and positive demeanor with members, direct reports, vendors, and co-workers

Strong organizational and time management skills

Strong analytical and problem-solving skills

High level of attention to detail and commitment to quality and accuracy

Excellent time management skills with a proven ability to meet deadlines

Strong proficiency in Microsoft Office suite, and related software

Punctuality and consistent attendance

Compliance with all company policies and procedures

Adequate internet speed required, company upgrade option available for otherwise qualified candidates

 

Education and Experience:

Associate Degree recommended or at least two years of equivalent experience.

 

Physical Requirements:

Must be able to remain in a stationary position 70% of the time

Prolonged periods of sitting at a desk and working on a computer

Occasionally move about the inside of the office/building to access file cabinets, office machinery, mailbox, publications, etc.

Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, scanner, postage machine, telephone, and computer printer

Frequently communicate, converse with, discuss and exchange information with members and staff about memberships, accounting, billing, projects, reports and database questions

Carry, lift, move, and reach for books, paper, publications, supplies weighing up to 50 pounds

Occasionally ascends/descends to access cabinets, shelving, etc.

Stoop, kneel, crouch or crawl

Detect, observe

Client Services Coordinator

Career Level: Administrator
Job Title: Client Services Coordinator
Reports To: Director of NEACH Payments Group 
Classification: Part Time
Created: June 2021


NEACH Mission:

NEACH is a membership-based, regional payments association focused on regulatory compliance, risk management and operationally sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

• We serve as our members' strategic partner, helping advance their business goals by offering customized training, personalized support, and cutting-edge news and information.

• We offer unparalleled knowledge of the New England payments landscape from the developments affecting today's infrastructure to the changes shaping tomorrow's opportunities.

• We serve as the united voice of New England's payments industry. Advocating for our members and shaping the policies that drive opportunities and change.


All NEACH employees:

Must support and be engaged in the following areas of the business

1. Advocacy- shaping policy through professional associations and legal channels

2. Outreach- supporting and taking care of Members

3. Training and Education- supporting the organization’s goal of educating members by contributing content, ideas and information to the education department 

4. Support the organization's subsidiary NEACH Payments Group


Role’s connection to Mission:

The Client Services Coordinator ensures the integrity of records maintained in database.  This role is critical to guarantee our clients have the best possible experience and NEACH Payments Group meets its contractual obligations. 


Database/Coordinator Duties: (CRM, Salesforce):

Create email marketing lists

Add/Edit data into database software and checking to ensure the accuracy and consistency of the data that has been entered

Resolving discrepancies in information and obtaining further information for incomplete documents

Add leads and contracts to database

Setup opportunities for previous year clients

Maintain/Update price book as required with up to date pricing and ensure accurate pricing cross over to prospects

Send out proposals from Salesforce

Send out contracts for client approval/review/signature

Upload and track return of signed contract in CRM prior to scheduled engagement

Set up entire engagement lifecycle

Set up projects in Salesforce

Set up billing in Salesforce

Generate Invoices and send to client

Create, run and schedule reports as needed

Perform annual review of client/prospect information in database and make any necessary updates

 

Administrator Duties:

Set up clients in our VDR (Virtual Data Room)

Review data from a 3rd party application as needed

Monitor progress of reports, research, identify and recommend resolutions

Release final reports once completed by the Advisor(s)

Send updated reports if necessary or create reports as needed

Schedule email notifications for Advisor

Update engagement dates, notifying client and advisor

Ensure NEACH Payments Group receives a clean financial audit annually

Perform other duties, as assigned
 

Success in this role includes:

Ability to work at times at a fast pace

Punctuality and consistent attendance

Foundational knowledge of database applications – CRM systems, Salesforce a plus

Working Knowledge in Microsoft Word, Microsoft Excel, Adobe, and Smartsheet

Strong organizational and time management skills

Strong interpersonal and communication skills

High level of attention to detail and commitment to quality and accuracy

Maintain confidentiality and use discretion in all interactions

Ability to follow written instructions

Compliance with all company policies and procedures

 

Education and Experience:

Associate Degree recommended or at least two years of equivalent experience working with the required technical skills.

Salesforce Certification recommended.

 

Physical Requirements:

Must be able to remain in a stationary position 70% of the time

Prolonged periods of sitting at a desk and working on a computer

Occasionally move about the inside of the office/building to access file cabinets, office machinery, mailbox, publications, etc.

Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, scanner, postage machine, telephone, and computer printer

Frequently communicate, converse with, discuss and exchange information with clients, advisors, contractors and staff

Carry, lift, move, and reach for books, paper, publications, supplies weighing up to 50 pounds

Occasionally ascends/descends to access cabinets, shelving, etc.

Stoop, kneel, crouch or crawl

Detect, observe