Careers

Careers


NEACH is a membership-based, payments association focused on regulatory compliance, risk management and operational sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

NEACH, as a Direct Member of NACHA, is a specially recognized and licensed provider of ACH education, publications and support. Representing the interests of member institutions, NEACH is directly engaged in the NACHA rulemaking process and the Accredited ACH Professional (AAP)  and Accredited Payments Risk Professional (APRPP programs. Partnered with ECCHO, NEACH is a designated educational provider for the National Check Professional (NCP) accreditation program. 

NEACH is an equal opportunity employer and welcomes you to view our current openings. To apply for an open position, please send a cover letter and resume to info@neach.org with the Job Title in the subject line. 

Current Openings

There are no new vacancies open at this time. Please check back later.

Vice President, Education

Career Level: Director Level Mid-Career
Job Title: Vice President, Education 
Reports To: Senior Vice President, Operations
Created: May 2022


NEACH Mission:

NEACH is a membership-based, regional payments association focused on regulatory compliance, risk management and operationally sound practices across various payments channels for member financial institutions and other organizations supplying payments-related services throughout New England. 

We serve as our members' strategic partner, helping advance their business goals by offering customized training, personalized support, and cutting-edge news and information.

We offer unparalleled knowledge of the New England payments landscape from the developments affecting today's infrastructure to the changes shaping tomorrow's opportunities.

We serve as the united voice of New England's payments industry. Advocating for our members and shaping the policies that drive opportunities and change.


All NEACH employees:

Must support and be engaged in the following areas of the business:
 

Advocacy - shaping policy through professional associations and legal channels

Outreach - supporting and taking care of members

Training and Education - supporting the organization’s goal of educating members by contributing content, ideas and information to the education department

Payments Hotline - answering phone calls and providing support and information to callers

Provide support to subsidiary NPG - support the work of the NEACH Payments Group (NPG) in providing audits, consulting and advisory services

 

This role establishes the organization’s Education strategy, budget, and direction. Also works with other NEACH staff who are providing educational content or support to the Education department, to ensure content meets the organization’s needs and standards. This role drives Members to participate in for-cost programs, seminars, conferences, and courses.

 

Educational Direction

  • Develops the goals for the Education department
  • Establishes the strategy for the Education department and content offerings
  • Searches out, reviews and surveys topics for strong member engagement and sales of course content
  • Assesses success of programs and leads efforts to improve or re-launch underperforming programs (i.e. programs with low participation rates)
  • Works with Marketing to create marketing messages to drive members to course and program offerings
  • Oversees and leads Education Committee which canvasses members to gauge interest levels and member needs
  • Assigns NEACH internal staff to events and programs, based on experience, knowledge, interest, and skill level
  • Provides direction to the education staff. Directly responsible for hiring and performance management
  • Implements the training program for internal staff to ensure their knowledge of payments is at an acceptable level for the success of the company
  • Provides public speaking and education delivery guidance and mentoring
  • Managing NEACH staff in the creation of content for the education department
  • Participates in industry committees and utilizes this information to improve NEACH offerings and gain knowledge of the direction of the industry
  • Speaks at events nationally to encourage the proper use of the payment channels and drive awareness of NEACH

 

Education Creation

  • Develops and presents educational material for members and prospective members in the form of webinars, seminars, and on-demand classes
  • Directs NEACH staff in developing their course content into usable classroom material, including creating PowerPoint decks and recordings
  • Presents at NEACH conferences and member meetings and other speaking engagements with vendors and members
  • Manages the accreditation preparation programs offered by NEACH to ensure they are assisting our members in preparing for the exams
    • Reviews pass rate and makes adjustments to training to best suit the needs of the students

 

Advisory Services

  • As an Advisor, manages the advisory services for clients
  • Performs ACH audits, risk assessments and consulting services for clients and ensures audits are performed consistently according to rules and regulatory requirements
  • Ensures audits are performed consistently according to industry practice
  • Performs peer reviews of audits and risk assessments
  • Provides final reporting and feedback to the client
  • Books and arranges travel for NPG engagements
  • Conducts peer reviews on other advisor’s work papers and provides feedback

 

Advocacy

  • Attends regional and national meetings as appropriate to keep membership aware of payment related issues
  • Participates in payment related committees and task forces to help improve the payment system

 

Success in this role includes:

  • Strong track record of adult learning content delivery, previous experience in Education, Training, and/or Learning & Development
  • Understanding of adult learning theories and ability to create and convey information in a manner that suits adult learning
  • A calm, pleasant demeanor and confidence with educational public speaking
  • Commitment to maintaining the personal level of education required to educate others (attends own educational training as part of this role), including commitment to continuing education credits
  • Ability to remain current on various electronic payment systems, including regulations and FFEIC guidance
  • Thorough working knowledge of payment channels, operations, business practices and audit requirements
  • Ability to work and interact with management and senior level executives in professional settings, such as conferences
  • Professionalism, integrity and honesty in communication and action
  • Exceptional customer service skills, friendly and positive demeanor with members, direct reports and co-workers
  • Strong organizational and time management skills
  • High level of attention to detail and commitment to quality
  • Strong proficiency in Microsoft Office suite of tools
  • Previous supervisory experience and ability to lead two or more staff members
  • Ability to travel domestically and throughout the region. Ability to attend trade shows and conferences
  • Ability to obtain and maintain AAP, NCP, APRP credentials at a minimum (training will be company-paid if employee doesn’t possess these at time of hire)
  • College degree required or significant experience, four-year degree preferred, finance experience a strong plus
     

ADA

♦   Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

♦   Includes domestic travel

♦   Regional overnight travel by automobile required

 

Physical Requirements:

♦   Must be able to remain in a stationary position 70% of the time

♦   Prolonged periods of sitting at a desk and working on a computer

♦   Occasionally move about the inside of the office/building to access file cabinets, office machinery, mailbox, publications, etc.

♦   Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, scanner, postage machine, telephone, and computer printer

♦   Frequently communicate, converse with, discuss and exchange information with members and staff about memberships, accounting, billing, projects, reports and database questions

♦   Carry, lift, move, and reach for books, paper, publications, supplies weighing up to 50 pounds

♦   Occasionally ascends/descends to access cabinets, shelving, etc.

♦   Stoop, kneel, crouch or crawl

♦   Detect, observe