A Tale of Three Reversals
Speaker: Debbie Barr
Within just a few short weeks in the fall of 2019 the ACH Network experienced three situations that started discussions of reversals across the industry. In one situation reversals were used that should not have been, in the second situation reversals were not used but should have been, and in the third situation reversals saved the day.
This session’s presenter will walk the audience through each of the situations and explain what was done right, what could have been done better, and how the decisions made by participants impacted others throughout the Network.
Check Disputes From A to U
Speaker: Angie Smith
An accountholder just notified you that a check has cleared their account and the person they wrote the check to is stating they never received it; what's a financial institution to do? Have you ever found yourself in the midst of a check dispute? Do I return the check; do I submit an adjustment; do I have to deal direct or do I even have recourse? Join us as we look at various check disputes from Alterations to Unauthorized Remotely Created Checks (A through U) and provide guidance on how to properly handle these claims and understanding the dispute process; such as asking the right questions of your accountholders and obtaining the necessary documentation to complete an adjustment or deal direct claim.
Faster Payments Play Book
Speaker: Joe Casali
How will your institution prepare to address the challenges and opportunities of Faster Payments and Payment Modernization? Nacha and the Faster Payments Council have jointly produced resources for Financial Institutions to develop their Payments Strategy. Bring your questions as this session will review the tools and uncover additional considerations to aid in building and revising your plans.
Fraud: 2020 and Beyond
Speaker: Rayleen Pirnie
"Scams are once again evolving and fraudsters are employing new techniques and new technology to overpower many current security strategies. In an effort to curb fraud, the CFPB and Regulators are focusing on FI handling of fraud claims and evaluating FI education efforts. It’s time to prepare for the newest wave of fraud scams and schemes. Rated E for Everyone! In this interactive, fast-paced session, attendees will: Discuss current trends including recent attacks on biometrics controls and new trends in social engineering, Evaluate how the almost constant reports of data breaches affects account security, Record what is working and what is failing in security, with the focus on what to never rely on for authentication and why and Document “homework” that will help you secure your own security environment at home. The session includes a social engineering demo and home security checklist you can use and share internally with account holders.
Navigating Regulation E: The Electronic Fund Transfers Act
Speaker: Michael Christians
As consumers continue their shift to a nearly all-digital platform for conducting personal financial transactions, a thorough understanding of the requirements of Regulation E is becoming more and more important for financial institutions each day. Join Regulatory Compliance Counsel Michael Christians for a discussion of the following: Transactions subject to the regulation, Required disclosures, notices and statements, Consumer liability for unauthorized transfers, Error resolution procedures; and Fraud scenarios including; goods purchased but not received, missing merchant credits, free trial programs and PIN-based fraud.
Risk in Providing Financial Services to the Cannabis Industry
Speaker: Joseph Silvia
This session will review the quickly evolving state of providing banking and financial services to the cannabis industry, including the state and federal status of various forms of cannabis, including hemp and marijuana. While marijuana and its derivatives remain illegal at the federal level, providing financial services to businesses in the cannabis industry is difficult, if not impossible in some cases. However, with risk comes potential opportunity. With the prospect to become a multi-billion-dollar industry, where might there be opportunities for financial services companies to get involved early while mitigating risks.
The FBI Says BEC is Number 1
Speaker: Giles Witherspoon-Boyd
The numbers are in and BEC scams accounted for half of the cyber-crime losses in 2019. Average loss per BEC scam amounted to nearly $75,000, per complaint, on average. BEC Scams Cost Victims $26B over a Three-Year Period. Learn how this scam works and steps you can take to educate your team and your clients.