A Tale of Three Reversals
Speaker: Debbie Barr, Nacha
Within just a few short weeks in the fall of 2019 the ACH Network experienced three situations that started discussions of reversals across the industry. In one situation reversals were used that should not have been, in the second situation reversals were not used but should have been, and in the third situation reversals saved the day. This session’s presenter will walk the audience through each of the situations and explain what was done right, what could have been done better, and how the decisions made by participants impacted others throughout the Network.
Changing Payments in a Changing World
Speaker: Kyle Charette, COCC
It’s obvious to say that the COVID-19 crisis has changed buying behaviors and accelerated the adoption of new payment technologies. Meanwhile, recent innovation and evolving competition has fueled the fastest pace of change in the history of payments, providing both new options for consumers and new opportunities for companies. FinTechs, the Big Techs, and the big banks are adapting to trends in e-commerce, contactless payments, new apps, and embedded functionality. Can you also leverage changing consumer habits to enhance your customer experience and your customer relationships? Join us to discuss key developments in the FinTech payments landscape, with a focus on the user experience.
Check Disputes From A to U
Speaker: Angie Smith, WesPay
An accountholder just notified you that a check has cleared their account and the person they wrote the check to is stating they never received it; what's a financial institution to do? Have you ever found yourself in the midst of a check dispute? Do I return the check; do I submit an adjustment; do I have to deal direct or do I even have recourse? Join us as we look at various check disputes from Alterations to Unauthorized Remotely Created Checks (A through U) and provide guidance on how to properly handle these claims and understanding the dispute process; such as asking the right questions of your accountholders and obtaining the necessary documentation to complete an adjustment or deal direct claim.
Check Fraud: Statistics, Check Law and Risk Mitigation
Speaker: Kathleen Shea, NEACH
In this session, participants will be provided with the latest statistics on the prevalence of check fraud, financial institution liabilities and responsibilities, as well as risk mitigation best practices. We’ll also discuss various check fraud scenarios and their implications. Participants will leave this session with a greater understanding of how best to help their financial institution employers reduce the risk of losses due to check fraud.
Fraud: 2020 and Beyond
Speaker: Rayleen Pirnie, NEACH
Scams are once again evolving and fraudsters are employing new techniques and new technology to overpower many current security strategies. In an effort to curb fraud, the CFPB and Regulators are focusing on FI handling of fraud claims and evaluating FI education efforts. It’s time to prepare for the newest wave of fraud scams and schemes. Rated E for Everyone! In this interactive, fast-paced session, attendees will: Discuss current trends including recent attacks on biometrics controls and new trends in social engineering*; Evaluate how the almost constant reports of data breaches affects account security; Record what is working and what is failing in security, with the focus on what to never rely on for authentication and why; Document “homework” that will help you secure your own security environment at home**. Session includes: * Social engineering demo (techniques Rayleen would use to social engineer your FI or account holder); ** Home security checklist you can use and share internally and with account holders
Navigating Regulation E: The Electronic Fund Transfers Act
Speaker: Michael Christians, Michael Christians Consulting, LLC
As consumers continue their shift to a nearly all-digital platform for conducting personal financial transactions, a thorough understanding of the requirements of Regulation E is becoming more and more important for financial institutions each day. Join Regulatory Compliance Counsel Michael Christians for a discussion of the following: Transactions subject to the regulation, Required disclosures, notices and statements, Consumer liability for unauthorized transfers, Error resolution procedures; and Fraud scenarios including; goods purchased but not received, missing merchant credits, free trial programs and PIN-based fraud.
Risk in Providing Financial Services to the Cannabis Industry
Speaker: Joseph Silvia, Howard & Howard Attorneys
This session will review the quickly evolving state of providing banking and financial services to the cannabis industry, including the state and federal status of various forms of cannabis, including hemp and marijuana. While marijuana and its derivatives remain illegal at the federal level, providing financial services to businesses in the cannabis industry is difficult, if not impossible in some cases. However, with risk comes potential opportunity. With the prospect to become a multi-billion-dollar industry, where might there be opportunities for financial services companies to get involved early while mitigating risks.
So the Government Wants Their Money Back! Now What?
Speaker: Jack Harbour, Bureau of Fiscal Service
Do you have a bookmark on Chapter 5 of The Green Book? Are you uncertain of how and when you must act when the Federal Government reclaims an ACH entry from your customer or member to minimize your institution’s liability? Don’t miss this workshop to get a clearer understanding of your reclamation role and responsibilities from a US Treasury expert!
The FBI Says BEC is Number 1
Speaker: Giles Witherspoon-Boyd, Protocol
The numbers are in and BEC scams accounted for half of the cyber-crime losses in 2019. Average loss per BEC scam amounted to nearly $75,000, per complaint, on average. BEC Scams Cost Victims $26B over a Three-Year Period. Learn how this scam works and steps you can take to educate your team and your clients.
The Relationship Aspects of Partnering for Success - A Look at Success from Different Perspectives
Speaker: Nirmal Kumar, Aliaswire
A successful partnership can have different meaning dependent on the share holders; what does success mean to the bank and the shareholders within and how does a partner measure success and expectations? This a deep dive into defining success across key metrics.
Update from NEACH’s New Role of Operations Work Group
Speaker: Mark Dixon, NEACH & Serena Petrucci, Centreville Bank
The New Role of Operations Workgroup is currently researching market conditions (such as technology, customer trends, faster payments, and others) that are impacting the role of operations in financial institutions. The group’s first objective is to look at, define what operations means, and its role in banking today. Come join this session to learn more about what this workgroup is all about and get an update on what it has learned so far.
Using RTP to Enhance Legacy Payment Products
Speaker: Scott Miller, The Clearing House
Real Time Payments have arrived and their potential is great. Beyond just speed, RTP gives financial institutions the ability to create additional value by enriching payments with data. Join us for this session to learn how these capabilities can be applied to traditional offerings such as bill pay, account funding and disbursements.