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Mobile Banking & Payments: Getting Down to Details
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Mobile Banking & Payments: Getting Down to Details

Jointly Presented by the Federal Reserve Bank of Boston and NEACH
Wednesday, April 13, 2011
9:00 am - 3:30 pm

Everyone has a mobile phone. How will this affect your business? Whether you view mobile as a channel for your online banking services or as a completely new opportunity, you need to make informed decisions that work for your business. 

Mobile Banking & Payments
Mobile is a game changer for the banking and payments industry. The proliferation of new products, services, and technologies is already changing how consumers, and businesses, interact with their environment and with their financial institutions. Getting Down to Detailswill lead you through the terms, technology, products, and processes you need to understand to deploy mobile banking and payment services successfully. The workshop leader will take you beyond the highlights to ensure you understand the details of mobile banking platforms and product capabilities. Other speakers will explain terms and concepts; the mobile landscape; and how to evaluate mobile vendors and products.

Who Should Attend
Directors; product, business, and operational managers; and vice presidents responsible for: 

  • Mobile banking & payments product and channel decisions
  • e-Commerce, online, and emerging payments
  • Retail, consumer, and business banking
  • Payment Strategies
  • Vendor and product selection

Why You Should Attend

  • Get information from mobile industry insiders
  • Learn the language and concepts of mobile banking and payments
  • Find out what is taking place in the industry and with first adopters
  • Learn how to evaluate mobile banking vendors and product selection
  • Identify ways to enhance your mobile banking services



9:00 a.m.
Leah Maurer, VP, Cash & Financial Institution Relations & Outreach (FIRO) Federal Reserve Bank of Boston
Breffni McGuire, Senior Director, Payments Strategy, NEACH

9:10 a.m.
Demystifying Key Terms & Concepts in the Mobile Landscape
Marianne Crowe, Vice President, Payment Strategy Group, Federal Reserve Bank of Boston
As the mobile landscape evolves, it introduces a new vocabulary to banking and payments as well as new concepts for bankers, consumers, and merchants. Ms. Crowe will explain key terms, how they relate to one another and fit into the mobile landscape, and will discuss what they mean to you and your customers – giving you a framework for the day's sessions and a checklist you'll keep coming back to.

10:00 a.m.
Mobile Banking & Payment: Evolution or Revolution?
Robert Landry, Vice President, Banking Group, Mercator Advisory Group
Mr. Landry explores whether adoption of mobile banking is an evolution or revolution in the making. After looking at mobile in the context of current multi-channel delivery capabilities offered by financial institutions, he will discuss how the new channel is evolving and its impact on existing channel volumes. He will also identify unique opportunities that mobile and “always on” availability offer institutions to build relationships and profits.

11:00 a.m.

11:15 a.m.
Mobile Banking & Payment Modalities
Paul Provenzano, Vice President Sales, Monitise
This session is a 'deep dive' into mobile access options, including text, mobile browser, and downloadable application. Topics addressed are:

  • Characteristics of each option
  • Advantages & shortcomings of each
  • Interoperability among the options
  • Effect of application stores (e.g. iPhone, Blackberry, Android)
  • Using options to move from mobile banking to payments to commerce

12:15 p.m.

1:15 p.m.
Mobile Product Capabilities
Paul Provenzano, Vice President Sales, Monitise
This session provides an overview of features and capabilities available in the market as well as what's on the mobile horizon.  Topics covered include

  • "Must have" mobile banking/payment features
  • Key requirements for a robust offering 
  • Mobile value proposition for financial institutions
  • Tips and traps to avoid for a smooth implementation
  • Evolution to mobile payments & commerce:  near field communications, contactless, peer-to-peer

2:15 p.m.
Vendor & End User Breakdown
Marc DeCastro, Research Director, Consumer & Community Banking, IDC Financial Insights
Mr. DeCastro “has been there and done that” and will share his insights as an analyst and former banker. He'll present his firm's Mobile MarketScape - a quantitative and qualitative assessment tool of the characteristics of major mobile banking and payments vendors - with consumer usage trends and comment on due diligence process.

3:15 p.m.
Program Close

Click here to view the speaker bios document.

Federal Reserve Bank of Boston
600 Atlantic Avenue
Boston, MA 02210
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